FAQ

Dewy Beauty Terms and Conditions Wedding Bookings: Booking Fee: A 50% non-refundable booking fee is required via direct debit to secure the wedding day booking. Remaining Balance: The remaining balance is due no later than 14 days before the wedding day. If the remaining amount is not paid within this time, your booking will be classified as a cancellation, and any amounts already paid will not be refunded. Cancellation: Refunds will not be provided for any reason if one or all persons cancel services within 14 days of the wedding date. Dewy Beauty only offers makeup services for wedding bookings. Hairstyling is not available for wedding bookings. Other Bookings: Booking Fee: A 50% non-refundable booking fee per person is required to secure the booking. Remaining Balance: The remaining balance is due on the day of the appointment, and can be paid by cash, direct debit, or EFTPOS. Please note EFTPOS transactions incur a 2.2% per service transaction fee. Cancellation: Cancellations within 14 days of the booking will require full payment of the original booking amount. An invoice will be issued for the remaining amount, and payment must be made within 21 days of receiving the invoice. Dewy Beauty reserves the right to pursue a legal debt collection agency if payment is not received within the specified period. Booking Fee: A copy of the transfer receipt must be emailed to neeka@dewybeauty.com to confirm the booking. Priority: If another booking fee is received before yours for the same time, priority goes to the first deposit received. Transferability: The booking fee can be transferred to another date only once, provided 14 days' notice is given. If notice is not given, a new booking fee will be required. If Dewy Beauty Cannot Attend: In the unlikely event that Dewy Beauty is unable to attend the booking due to unforeseen circumstances, the booking fee will be refunded in full, and efforts will be made to find a replacement artist. General Terms: Service Duration: Makeup and hair services can take anywhere from 45 minutes to 2 hours each, depending on the look and whether a trial has occurred. Timing is a guide only. Additional Services: If an additional person requires makeup or hair services on the day, it will be subject to availability, and full payment must be made on the day. Minor Customizations: Makeup and hair applications are 1 look only with minor adjustments as needed. If a full redo is required, it will be considered a new service and charged accordingly at full price. Touch Up Kit: Dewy Beauty no longer provides touch-up kits for brides. Clients are advised to bring their own lip products for touch-ups throughout the day. Product Longevity: Dewy Beauty uses the highest quality products for makeup application, but we cannot guarantee how long your makeup will last. Factors such as skin type, weather, sweating, glasses, etc., all affect makeup longevity. On average: Foundation lasts up to 8 hours. Eye makeup lasts up to 12 hours. Lipstick usually wears off within a few hours. Photos and Social Media: Photos taken on the day may be used on social media platforms such as Facebook, Instagram, and Dewy Beauty's website. Please inform us prior to the appointment if you do not wish for your photos to be shared. Business Hours, Travel, and Parking: Extra Charges for Early or Late Bookings: A $50 per hour charge applies to services scheduled outside of normal business hours (before 9 AM or after 5 PM). Exception for Group Bookings: For group bookings, normal business hours begin at 8 AM, and any services scheduled before this time will incur the $50 per hour fee. On Location: Dewy Beauty reserves the right to refuse services if the client or their guests behave in an unreasonable manner or if makeup and hair applications take longer than 2 hours. In this case, Dewy Beauty has the right to ask the client to leave, and any payments made will not be refunded. Client Responsibility for Equipment: No one other than Dewy Beauty staff is permitted to touch products or equipment. Any damage or loss caused by the client or their guests will be charged to the client. An invoice will be sent immediately following the incident and is due within 21 days. Home Studio: Address: The home studio address will be provided once the booking fee is paid for security reasons. Capacity: The home studio can accommodate a maximum of 2 people at a time. Restrictions: Children under 10 are not permitted. No smoking is allowed inside or outside the premises. Free street parking is available. Pets: There are cats at the home studio. If you have allergies, please notify Dewy Beauty beforehand so they can be kept away from the preparation area. 1:1 Lessons: Booking Fee: A 50% non-refundable booking fee is required to secure the 1:1 lesson. Payment: Remaining balance may be paid on the day via cash, direct debit, or EFTPOS (2.2% per service fee applies). Personalised payment plans are available. Lesson Format: Lessons are 1 look only. Neeka will perform the look on one side of the face, and the client will follow on the other side, step by step. Photoshoots: Booking Fee: A 50% non-refundable booking fee is required to secure the photoshoot booking. Remaining Balance: The remaining balance is due within 3 days of the photoshoot. Package Information: Different photoshoot packages are available; please refer to the website at www.dewybeauty.com for further details. Image Delivery: Images will be delivered via Dropbox within 2 weeks from the photoshoot, unless otherwise specified. Additional images can be purchased. Sickness/Infection: Client Responsibility: It is imperative that you inform Dewy Beauty immediately if you or anyone receiving services has any form of a contagious sickness, irritation, or infection, whether internal or external. Examples include cold or flu symptoms, vomiting, diarrhoea, hair lice, cold sores, cystic acne, or open wounds. Refusal of Service: Due to health and safety regulations, Dewy Beauty reserves the right to refuse services to anyone displaying signs of illness or infection. If the service is cancelled due to your illness, it will be considered a client cancellation, and no refund will be provided. Cancellations: Cancellation Policy: Please call or SMS me on 0450 258 658 if you need to cancel your booking within 48 hours of the appointment. Text messages and emails are not reliable for cancellations at short notice. Booking Fees are non-refundable under any circumstances. If 1 or more persons cancel their service within 14 days of the booking, full payment is still required. Invoices will be issued for the remaining amount, and payment must be made within 21 days. No refunds are given for change of mind, accidents, or event cancellations. COVID-19 & Government Lockdowns: Refund Policy: There are no refunds if your booking is affected by a government lockdown or restrictions related to COVID-19 or other reasons. Your booking fee will be held in credit for 6 months from the original booking date. After this time, the credit will be forfeited, and a new booking fee will be required to secure a future appointment. Full Payment Refunds: If the booking has been paid in full and you cancel within 14 days, no refund will be issued. If more than 14 days' notice is given, you will be refunded the full amount, minus the booking fee. By making a booking and paying the booking fee with Dewy Beauty, you are agreeing to all of the above terms and conditions. If you have any further questions or concerns, please don't hesitate to contact me. Kind regards, Neeka Dewar Dewy Beauty 0450 258 658 neeka@dewybeauty.com

Trials are always recommended to have before any special occasion. This way you will know if you are happy with your makeup artist and the makeup artist is better prepared on your big day and it will take less time. A trial is recommended to have as soon as possible. You will then have a better idea of what colours you like, what coverage of foundation you prefer, how false eyelashes feel, if you have a sensitivity to the makeup, how long the makeup will last on your skin, how long curls will last in your hair etc. A trial takes all the guess work out for you and me and will allow for a more relaxed application on the day.

The more information about you, the better! Collect pictures of the look you would like, advise on the colour of your clothing and accessories, details of the flowers, the bridesmaid's dresses, the colour theme you are having/attending etc. Please provide adequate space in your home for your makeup service, this includes bench space, and floor space large enough to fit a chair, 2 people and a makeup case. It is also best to be as close to a window with natural light coming in as possible. If you are having hair done, a power point near by is also handy.

Leading up to your event, regular facials are ideal along with a good daily skincare routine. This includes cleansing, toning, moisturising and eye and lip cream/balm daily, exfoliating once a week and a facial mask once or twice a week. At the very least cleansing and moisturising daily and exfoliating weekly is a must. Only use professional skincare, anything else will likely damage your skin, not improve it. For any questions regarding a skin care routine or product recommendations, please contact us. Have your waxing completed at least one day prior to your special occasion. The night before gently exfoliate your face and on the day ensure your face is freshly cleansed and moisturized. It's important that your eyebrows are expertly shaped. If you are having a spray tan, it is recommended to have it 2 days prior to the event. Having your eyelashes tinted, especially if you have fair hair, is also highly recommended. Tip: Increase water intake, this will keep your skin hydrated and reduce flaking.

Please ensure you have had a haircut within 1 week of your event, this will reduce the amount if frizziness in your hair and the ends will look smoother. The day or night before your event, please thoroughly wash your hair twice with a sulfite and silicone free shampoo. Take special care to get under the scalp at the back. Do not condition your hair unless you have very dry hair, then you may condition the ends only. Do a final rinse of your hair with cold water, this will close the follicles and leave your hair smoother. Gently pat dry your hair, do not rub, with a towel. If you have a volumising mousse you may apply it to your damp hair. Blowdry your hair to bone dry and do not put in any other products or use other heat tools. Keep your hair out, including while you sleep, all the way up until your hair appointment. Do not put it up in a bun, ponytail or braid in any way. Hair needs to be dry, clean and kink free for the most effective results with hairstyling. If your hair is oily and dirty on the day of your booking you may be asked to wash your hair. Please be aware that any hair that needs is wet or damp on the day that needs to be blowdried will require extra time to prepare and the style will not hold as well. Please thoroughly check if any young ones have head lice prior to your booking. Hair styling will not be able to be performed on anyone with head lice.

45 mins – 2 hours per service depending on how extravagant the look and if any trials have been done.

It is a good idea to have a lip gloss/lipstick with you as this is generally the makeup that wears off the quickest. If you have oily skin, blotting paper is also recommended. All though Neeka applies the best products for makeup longevity there is no guarantee how long your makeup will last. Factors such at skin condition and type, dryness/oiliness, sweating, environmental factors such as temperature, humidity, air conditioning, wind, how often you or someone else touches your face, wearing glasses/sunglasses, eating, drinking etc all affect how long your makeup will last. On average, foundation generally lasts 8 hours and eye makeup 12 hours. Lipstick usually wears off within a few hours. All brides receive a touch-up kit.

You are not alone, many women feel this way. Neeka takes care to listen to your wishes and to design a makeup that's perfect for you as an individual. Feel free to have some pictures of a look you would like. Please bare in mind a natural look is still a full face of makeup. If you are not used to wearing makeup, I would highly recommend a trial before your special occasion so you can get used to how you look with a professional makeup application and if you are happy to go ahead with that look for the day. ​

Yes, Dewy Beauty has a private home studio based in Eight Mile Plains, Qld. Address is given out once deposit has been paid. Due to the size of the studio, a maximum of 2 people can be at the studio at any one time. Please note there are no children under the age of 10 permitted in the studio. Strictly no smoking is permitted inside or outside the studio at any time. Free street parking is available. Please enter through the front door. Please note, there are cats living within the home, if you are allergic please notify Dewy Beauty prior to your arrival so they can be separated from the preparation area.

Dewy Beauty offers mobile services for groups of 4 or more. Regardless of the occasions, prices are the same. Travel is $100 and includes travel up to 100km from Eight Mile Plains. Start times no earlier than 8am.

Yes, I currently offer basic hair styling services as an add-on service to any makeup application at my home studio. This includes curling, waves, straightening and basic up-dos. Please see my Hair gallery for examples of my work. Please note, I do not do wedding hairstyling.

Dewy Beauty accepts cash, direct debit and EFT via square card reader. Please note a $2 per service fee applies to EFT transaction.

Dewy Beauty is only able to offer simple hair styling, so Neeka is unable to do complex/advanced hairstyles and does not offer wedding hair styling. If you have any concerns, please contact me.